Finding the right Scottish Power contact number can feel like a guessing game—urgent power cut, billing question, or a simple meter reading each demands a different route. This guide breaks down every official channel, with real response times, so you know exactly which one to pick.
Main phone number: 0345 058 0002 ·
Phone hours: Mon–Fri 9am–5pm ·
Live chat availability: 24/7 including chatbot ·
Email address: contactus@scottishpower.com ·
Email response target: within 5 working days ·
Emergency number (power cuts): 0800 092 9290 or 0800 001 5400
Quick snapshot
- Main phone: 0345 058 0002 (Scottish Power – Get in touch)
- Live chat available 24/7 (Scottish Power – Live chat)
- Email: contactus@scottishpower.com (Scottish Power – Complaints)
- Emergency numbers: 0800 092 9290 / 0800 001 5400 (SP Energy Networks – Contact)
- Whether a dedicated sales team number is publicly listed
- Exact app features and availability (not detailed on the website)
- Whether 24/7 live chat always connects to a human agent after hours
- Whether live chat agent hours (7am–11pm) change during bank holidays
- Phone hours have remained Mon–Fri 9am–5pm for years
- Live chat expanded to 24/7, no recent changes
- Email response targets stable at 5 working days
- Scottish Power continues pushing digital self-service via its website and app
- Chatbot use may increase, reducing wait times for simple queries
- Keep an eye on the official site for any hour changes during holidays
Seven key contact details, each with a specific purpose: the table below shows what each channel is meant for.
| Contact method | Details |
|---|---|
| Main customer service phone | 0345 058 0002 |
| Phone hours | Monday–Friday 9am–5pm |
| Email address | contactus@scottishpower.com |
| Email response time | Up to 5 working days |
| Live chat availability | 24/7 (chatbot + agent) |
| Emergency number (power cuts) | 0800 092 9290 / 0800 001 5400 |
| Official website | www.scottishpower.co.uk |
What is the Scottish Power customer service phone number?
The main number for general billing, account, and service inquiries is 0345 058 0002 (Scottish Power – Get in touch (official contact page)). Scottish Power says it aims to answer calls within two minutes, although Mondays can be busier (same source).
What are the Scottish Power phone hours?
- Lines are open Monday to Friday, 9am to 5pm (Scottish Power – Get in touch).
- Closed on weekends and bank holidays.
- For power cuts, use the 24/7 emergency line instead.
Monday morning callers face the longest waits. If your issue isn’t urgent, try calling later in the week or use live chat for faster service.
The implication: phone is best for complex account issues, but limited hours mean you’ll need to plan around them. For anything that can wait, other channels are more flexible.
How do I contact Scottish Power by email?
The official email address for customer service and complaints is contactus@scottishpower.com (Scottish Power – Complaints). Scottish Power says it typically responds to most emails within five working days (Scottish Power – Get in touch). Some categories may get a reply within 48 hours, according to the company.
What is the Scottish Power email address?
- General inquiries: contactus@scottishpower.com
- Complaints can also be sent to the same address or by post to 320 St Vincent Street, Glasgow G2 5AD (Scottish Power – Complaints).
How long does email response take?
- Standard target: within 5 working days.
- For priority needs, phone or chat will be faster.
The catch: email is safe for sending documents and keeping a paper trail, but don’t rely on it for same-day answers.
How do I use Scottish Power live chat?
Live chat is available 24/7, every day of the year, according to Scottish Power’s official live chat page (Scottish Power – Live chat). A chatbot greets you first, handles common tasks (like submitting a meter reading), and can transfer you to a human agent if needed.
Is Scottish Power live chat available 24/7?
- Yes – the chat service runs 24 hours a day, 365 days a year (Scottish Power – Live chat).
- Human agents are available from 7am to 11pm daily (Scottish Power – Get in touch). Outside those hours, the chatbot still offers self-service.
Steps to start a live chat:
- Go to www.scottishpower.co.uk.
- Click the “Chat now” icon in the bottom-right corner.
- Choose your topic from the chatbot menu (e.g., billing, meter reading, complaint).
- If you need a person, type “agent” and you’ll be queued for a human operator.
Live chat is Scottish Power’s fastest channel for most queries. The chatbot handles routine tasks instantly, and during agent hours you can speak to a human without waiting on hold.
Why this matters: for urgent non-emergency issues (e.g., a missed direct debit), chat is your best bet—faster than phone during off-hours, and faster than email any time.
What is the Scottish Power emergency number for power cuts?
For power cuts and emergencies, call 0800 092 9290 or 0800 001 5400 (SP Energy Networks – Contact). These numbers are operated by SP Energy Networks, the part of the company that manages the electricity network.
What numbers should I call for a power cut?
- Main emergency: 0800 092 9290
- Alternative: 0800 001 5400
- Both are free from landlines and mobiles.
What is the SP Energy Networks emergency line?
- SP Energy Networks handles all electricity network faults and power cuts.
- For other network enquiries, visit their website at spenergynetworks.co.uk.
The trade-off: call the emergency numbers only for actual power cuts or safety hazards. For billing or account issues, use the main customer service number.
How do I access the Scottish Power website?
The official website is www.scottishpower.co.uk. You can log in to manage your account, submit meter readings, view bills, and pay online.
What is the Scottish Power website URL?
- www.scottishpower.co.uk (official domain)
- The Support Centre offers FAQs and contact forms (Scottish Power Support Centre).
Can I manage my account online?
- Yes – log in to check your balance, set up direct debits, and view history.
- The website also lets you upload meter readings and track complaints.
What this means: if you prefer handling things yourself, the website and app (where available) can reduce your need to call or email.
For a closer look at another major supplier’s online portal, see our guide on E.ON Next Login: Dashboard, Business & Support Guide. And for utility service updates, check the South East Water Hosepipe Ban update.
“Call us on 0345 058 0002. Our contact centres are open Monday to Friday 9am until 5pm.”
Scottish Power official website – Get in touch
“Our chat service is available 24/7, every day of the year, so you can get support whenever you need it.”
Scottish Power live chat page
For Scottish Power customers in the UK, the fastest route depends on urgency. Live chat offers the best balance of speed and availability, while phone remains the go-to for complex account issues. The trade-off is clear: use chat for daily needs, save the phone for matters that require a human touch, and keep the emergency line for genuine power cuts.
gethuman.com, spenergynetworks.co.uk, scottishpower.co.uk, scottishpower.com, ofgem.gov.uk
Customers seeking detailed contact information can consult the Scottish Power customer service guide for a full breakdown of phone, chat, and email options.
Frequently asked questions
How do I make a complaint to Scottish Power?
Start by contacting Scottish Power directly via phone, email, or live chat. If you’re not satisfied after eight weeks, you can escalate to the Energy Ombudsman on 0330 440 1624 (Scottish Power – Complaints).
Can I pay my Scottish Power bill over the phone?
Yes – you can make debit or credit card payments by calling 0345 058 0002 during opening hours. You can also pay via the website or direct debit.
How do I set up a direct debit with Scottish Power?
Log in to your online account at scottishpower.co.uk and navigate to the payment section. You can also call customer service to arrange it.
What should I do if I have a power cut?
Call 0800 092 9290 or 0800 001 5400 immediately. Check SP Energy Networks’ website for live outage maps and estimated restoration times.
How do I change my Scottish Power tariff?
Log in to your online account or call customer service to discuss available tariffs. You can switch at any time, but check for exit fees.
Is there a Scottish Power mobile app for account management?
Yes – Scottish Power offers a mobile app for iOS and Android. You can use it to submit meter readings, view bills, and contact support. Download it from the App Store or Google Play.
How do I submit a meter reading to Scottish Power?
Submit readings online via the website or mobile app. You can also use live chat to give your reading to a chatbot or agent.
What are Scottish Power’s customer service hours on weekends?
Phone lines are closed on weekends. Live chat remains available 24/7, with human agents from 7am to 11pm daily, including weekends.
Freddie Harry Cooper Bennett is a staff writer for DailyPressUK.co.uk, covering UK news, politics, business and culture. He works under Editor-in-Chief Jonathan Whitmore and UK Managing Editor Eleanor Grant, following the newsroom standards for sourcing, verification and fact-checking set out in our editorial policies.